At Table Indienne, your satisfaction is our priority. If, for any reason, a physical product you have bought does not suit you, here is how to return it simply and efficiently.
1. Return Eligibility Conditions
For a product to be eligible for return, the following conditions must be met:
- Return Period: You have 14 calendar days from the date you receive your order to start a return request.
- Condition of the Product: The product must be returned in new, unused condition, in its original sealed packaging (where applicable), with all its labels and accessories. Any product that has been opened, used or damaged, or whose original packaging is deteriorated, cannot be refunded or exchanged.
- Proof of Purchase: Proof of purchase (order number, invoice) is required for any return.
Please note:
- Perishable products (such as spice kits that contain fresh products) are not eligible for return.
- The wooden blocks for block printing can only be exchanged if they have not been used. If you notice a problem with a block after use, please let us know from the first use so that we can replace it if possible. Please bear in mind that these blocks are handmade and small variations will be present in each piece; they are not considered defects. If, however, you do not wish to keep the block after discovering a small defect, we can arrange a return with a refund, or send you another product.
- Services (cooking classes, block-printing workshops, trips to India) are subject to specific cancellation conditions, detailed at the time of booking and in our Terms and Conditions of Sale. This page only concerns physical products.
2. Return Procedure
To start a return, please follow these steps:
- Notify us of your withdrawal: Use the “Withdraw from my order here” function, available at the bottom of every page of the site and on the page of each order in your customer account, within the 14-day period. You can also write to us via our contact form or directly at contact@table-indienne.fr, stating your order number and the products concerned. A reason is not required to exercise your right of withdrawal; please give one if the product is defective or if we made a mistake.
- Wait for Our Confirmation: We will review your request and send you a confirmation e-mail with the return instructions, including the address of our warehouse in Wittisheim.
- Prepare Your Parcel: Pack the product carefully in its original packaging. Include a copy of your proof of purchase inside the parcel.
- Ship the Parcel: Send the parcel back to the address given. We recommend using a tracked shipping service for your peace of mind, as we cannot be held responsible for returns lost in transit.
3. Return Costs
- Non-defective product / change of mind: If the return is due to a change of mind or a mistake on your part (for example, ordering the wrong item), the return costs are at your expense.
- Defective product or error on our part: If the product you received is defective, damaged (other than in the initial transport, see the Delivery section) or if we made a mistake in your order, we will cover the return costs. Please contact us before shipping the product so that we can arrange collection or provide you with a prepaid return label.
4. Refunds
After we receive and inspect your return, we will let you know by e-mail whether your refund is approved or rejected.
- Refund Time: If approved, your refund will be processed within 7 to 10 working days and the amount will be credited automatically to your original payment method (bank card, PayPal, bank transfer).
- Amount Refunded: The refund will include the price of the returned product. The initial delivery costs are not refundable, except in the case of a defective product or an error on our part.
5. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item to us for a refund (subject to the conditions above) and place a new order for the item you want.
6. Non-Returnable Items
The following items cannot be returned:
- Products that have been opened, used or are not in their original condition.
- Gift cards or vouchers.
- Perishable products (where applicable).
- Personalised or made-to-measure products.
Any questions?
For any question or help with a return, please contact our customer service via our contact form. We are here to help!