Your safety and satisfaction are our absolute priorities. While we strive to offer the highest quality in all our cooking kits and artisanal products, in the rare event that a product doesn't meet our rigorous standards or presents a potential safety risk, we may issue a product recall. This page provides essential information about our recall procedures.
What is a product recall?
A product recall is a request to return a product to the manufacturer or retailer due to a defect or safety concern that could potentially harm the consumer. Our recall process is designed to ensure any affected products are quickly removed from circulation and that our customers are informed and compensated.
How we'll notify you of a recall?
If we issue a product recall, we'll immediately take steps to inform all potentially affected customers through several channels:
- Direct Email: If you bought the affected product and we have your contact details, we'll send a direct email notification to the address you provided during your purchase.
- Website Banner/Notification: We'll display a prominent banner or pop-up notification on our website's homepage.
- Dedicated Recall Page Update: This page will be updated immediately with all the recall details.
- Social Media: We may also make announcements on our official social media channels.
Identifying Recalled Products
Each product recall notice will clearly specify:
- Product Name: The exact name of the recalled product.
- Product Description: A brief description and images of the product.
- Product Number: The exact code of the recalled product.
- Purchase Dates: The period during which the affected products were sold.
Please carefully check your product against the information provided in any recall notice.
Reasons for a Product Recall (Examples)
A product recall can be initiated for various reasons, including, but not limited to:
- Undeclared allergens in food products.
- Contamination or quality issues with ingredients.
- Potential safety defects in non-food items (e.g., sharp edges, choking hazards).
- Mislabeling.
What to Do if Your Product is Recalled
If you find that you own a product subject to a recall, please follow these instructions immediately:
- Stop Using the Product: Don't use or consume the recalled product.
- Secure the Product: Keep the product (including any remaining contents and packaging) in a safe place, out of reach of children or pets.
- Contact Us: Reach out to our dedicated recall support team using the contact information provided in the specific recall notice, or through our general contact form. Provide your order number and details of the affected product.
- Follow Return/Disposal Instructions: We'll give you clear instructions on how to proceed:
- Return the product: We'll arrange for free return shipping or provide a prepaid shipping label.
- Dispose of the product: In some cases, we may ask you to safely dispose of the product and provide proof of disposal (e.g., a photo).
Resolution and Compensation
After we successfully receive and inspect your returned product, or confirm its disposal, you'll generally be offered:
- A full refund for the product's purchase price.
- A replacement product (if available and safe).
- A store credit of equivalent value.
Specific compensation details will be outlined in each recall notice.
Need Help?
For immediate concerns about a product or if you have questions about a recall, please contact our customer service team at contact@table-indienne.fr or call us at 07 68 54 97 61.